AIOps ENABLES ACCELERATED RESOLUTION

The evolution of monitoring through AIOps for faster digital transformation

Early adopters of Artificial Intelligence for IT Operations (AIOps) are stealing the march on digital transformation. By using data to provide IT operations with actionable insights, leading companies are leveraging the most powerful trend of the decade – using real-time data to inform meaningful enterprise intelligence at speed.

This is the view of Tito Pereira, Chief Commercial Officer of AppCentrix, a South-African based managed services provider.

According to Pereira, with AIOps, companies gain deep topological mapping that discovers and then applies context to the requisite data for powering machine learning, artificial intelligence and, ultimately, the advanced automation needed to keep pace with the scope and speed of modern IT environments.

Indeed, by implementing AIOps in its clients, AppCentrix and its managed service SmartICT has seen a marked shift how they can for instance, bring order to the chaos of modern IT environments, so services remain uninterrupted at peak performance.

“This is an exciting additional capability that we have brought onto our platform that will enable our customers to find faster resolution, spot and react to issues in real time.”

AppCentrix was established in 2010 to help customers who had invested in prime technologies and weren’t seeing the anticipated returns. Although they were pouring effort, commitment and vision into implementing premium monitoring and analysis solutions, challenges with tools, technologies and skills prevented them from achieving reasonable return on investment, improved uptime or reduced meantime to repair (MTTR).

“By adopting AIOps and driving a maturity model, organisations are able to reap the benefits of understanding what is hidden and often goes unnoticed, or uncovered too late,” says Pereira.

AppCentrix donates 160 laptops to Gauteng schools

School principals overjoyed with difference that new laptops will make to learners.

The principal of Tembisa West Secondary School, Mr R Seleho, said he was more than grateful when local managed services IT company, AppCentrix, called to say the school would be a beneficiary of the company’s laptop donation programme. AppCentrix has donated 160 laptops to schools in Gauteng this month as part of its socio-economic development programme.

The school received 20 laptops for learners today during a handover ceremony that was attended by the principal, learners, and directors of AppCentrix.

“When I was called and told we would be on the receiving end of this donation, I requested a confirmation letter to show that we were indeed so fortunate,” said principal Seleho.
Seleho said the donation would improve learners’ ability to access technology and generally make teaching easier in the school.

“What has had to be done manually, or sharing computers between learners, can now be done in a dedicated learning environment,” he said.
Director of AppCentrix, Karabo Tamela, said that long-term, the company hoped that the newly installed infrastructure in the schools would, “help to produce data analysts and scientists in the next decade. This supports the critical skills sets that government plans to grow to support the Fourth Industrial Revolution agenda, and improve the economy and job creation.”

“Through this project, we are confident that boosting access to technology will motivate the learners at schools to excel.”
AppCentrix has included six local schools in its initiative this year and will be donating 160 laptops overall. In addition, the company will this month employ 12 interns from the community who will enjoy a year-long learnership with the company, taking on data science and technology skills.

SmartICT adds self-healing automation for Cisco networks

While data is the currency of the future, it is common cause that too much data can create inefficiencies and serious bottlenecks in performance monitoring.

Local IT and business monitoring service SmartICT has announced an automated monitoring service for Cisco infrastructure as an addition to its offering, which specifically allows incident automation and actions on Cisco network devices.

“Whether customers have 10 or 10 000 Cisco devices, it’s important to quickly see how they are performing,” says AppCentrix COO, Tito Pereira. “By adding Cisco automations to our single view service, SmartICT, we can monitor the health, performance and configuration of all Cisco technologies, whether hosted or on-premises. This adds to our offering of a unified operational view of the entire IT estate with SmartICT, across networks, compute, storage and clouds.”