With so many more locations, the remote worker reality is putting modern ITOps teams in a bind. When looking to diagnose and troubleshoot, they’re asking: “Where do we start?”

More often than not, this question is rooted in deep data interrogation, well correlated, but overwhelming to the IT Ops guy. Enter the non-human aspect of Ops –  AIOps.

AIOps uses deep topological mapping to discover and then contextualise data.  By implementing AIOps in its clients, AppCentrix has seen a marked shift in how quickly they can bring order to the chaos of modern IT environments.  Services remain uninterrupted at peak performance times and during disruptive waves. One such client managed to return 97.6 days of processing time to the business by finding IT operational efficiencies, another saw a 94% reduction in MTTR. All through the transparency established under SmartICT managed services and the implementation of AIOps.

To do this, you really need to marry three important concepts: service topologies, machine learning, and automated actions.

  •  Real-time service topologies allow IT operators to view the IT estate through the lens of the service being provided, giving an aggregated view and creating a focus on service health.
  • Machine learning algorithms can be used to reason and bubble up insights into overall service health and identify potential anomalies.
  • Automated actions provide an operator with the opportunity for further diagnostics and/or remediations.

By using data to provide IT operations with actionable insights, leading companies are leveraging the most powerful trend of the decade – using real-time data to inform meaningful business decision-making to pivot their organisations during uncertain times.

We believe SmartICT is better prepared now more than ever to continue supporting and serving our customers during these challenging times.  Let us know how we can help support your mission. These seemingly small interventions can make a massive impact on the higher demand that is being placed on IT infrastructure, collaboration tools, networks.


South African managed services provider protects customers’ virtual and remote ICT environments

Off-site employees are more prone to data breaches. In fact, 86% of business executives agreed data breaches are more likely to occur when employees are working out of the office.

Virtual work environments can compound attack surfaces for your network.

In the pursuit of business continuity and workforce wellbeing, many businesses are increasing their reliance on a remote network environment, in the light of COVID-19.  However, this shift has brought a spike in cybersecurity risk. Added to that, is an enormous lack of visibility. To see what’s happening from the home office edge to the core, to the cloud, you need complete understanding of user experience and business performance.  Equally, you need to know any new back door for attackers.

So how do you do it? And more importantly, how do you do it quickly?

AppCentrix’s “SmartICT” is already the eyes and ears of CIOs across 6,000 sites, in more than 45 data centres, processing over a million metrics a day. We are  providing full context of what applications are communicating, understanding exactly what they’re saying, even if it’s encrypted traffic. And we are watching for any anomalous behaviour to help detect and protect against cyberthreats.

If you are part of the 86% of execs who think a home working environment might expose your network’s well-being, visit or have one of our skilled consultants contact you by responding to this email or calling us today.

For more on COVID-19 in South Africa, please visit


South African managed services provider celebrates coveted Level One certification

AppCentrix (Pty) Ltd has received level one B-BBEE (broad-based black economic empowerment) certification, which positions the company as a leading black-empowered technology solutions partner in the managed services space.

“I am thrilled we are now a Level One contributor providing an empowered managed service to South African organisations,” says Tito Pereira, Chief Commercial Officer of AppCentrix.  The company provides a next-generation managed service that brings the value and potential of business systems to the table.

“We view B-BBEE as a reflection of our own deep commitment to helping build a more inclusive ICT industry, providing opportunities for growth and prosperity, as well as uplifting skills in the areas of data science and artificial intelligence, where we provide services,” he added.

AppCentrix’s achievement has been realised through a focus on critical skills development. The company has invested in people to upskill in ICT as a scarce skill within South Africa, with interns as part of its socio-economic development programme and support for numerous schools in Gauteng.

“Long-term, we hope to help produce local data analysts and scientists,” concludes Pereira.

The certification reflects that AppCentrix is black-owned, black female-owned and black-designated business owned under the Amended ICT Sector Codes.  The new B-BBEE status also provides it with the stamp of ‘empowering supplier’ for its customers, with a 135% B-BBEE procurement recognition.


The evolution of monitoring through AIOps for faster digital transformation

Early adopters of Artificial Intelligence for IT Operations (AIOps) are stealing the march on digital transformation. By using data to provide IT operations with actionable insights, leading companies are leveraging the most powerful trend of the decade – using real-time data to inform meaningful enterprise intelligence at speed.

This is the view of Tito Pereira, Chief Commercial Officer of AppCentrix, a South-African based managed services provider.

According to Pereira, with AIOps, companies gain deep topological mapping that discovers and then applies context to the requisite data for powering machine learning, artificial intelligence and, ultimately, the advanced automation needed to keep pace with the scope and speed of modern IT environments.

Indeed, by implementing AIOps in its clients, AppCentrix and its managed service SmartICT has seen a marked shift how they can for instance, bring order to the chaos of modern IT environments, so services remain uninterrupted at peak performance.

“This is an exciting additional capability that we have brought onto our platform that will enable our customers to find faster resolution, spot and react to issues in real time.”

AppCentrix was established in 2010 to help customers who had invested in prime technologies and weren’t seeing the anticipated returns. Although they were pouring effort, commitment and vision into implementing premium monitoring and analysis solutions, challenges with tools, technologies and skills prevented them from achieving reasonable return on investment, improved uptime or reduced meantime to repair (MTTR).

“By adopting AIOps and driving a maturity model, organisations are able to reap the benefits of understanding what is hidden and often goes unnoticed, or uncovered too late,” says Pereira.

AppCentrix donates 160 laptops to Gauteng schools

School principals overjoyed with difference that new laptops will make to learners.

The principal of Tembisa West Secondary School, Mr R Seleho, said he was more than grateful when local managed services IT company, AppCentrix, called to say the school would be a beneficiary of the company’s laptop donation programme. AppCentrix has donated 160 laptops to schools in Gauteng this month as part of its socio-economic development programme.

The school received 20 laptops for learners today during a handover ceremony that was attended by the principal, learners, and directors of AppCentrix.

“When I was called and told we would be on the receiving end of this donation, I requested a confirmation letter to show that we were indeed so fortunate,” said principal Seleho.
Seleho said the donation would improve learners’ ability to access technology and generally make teaching easier in the school.

“What has had to be done manually, or sharing computers between learners, can now be done in a dedicated learning environment,” he said.
Director of AppCentrix, Karabo Tamela, said that long-term, the company hoped that the newly installed infrastructure in the schools would, “help to produce data analysts and scientists in the next decade. This supports the critical skills sets that government plans to grow to support the Fourth Industrial Revolution agenda, and improve the economy and job creation.”

“Through this project, we are confident that boosting access to technology will motivate the learners at schools to excel.”
AppCentrix has included six local schools in its initiative this year and will be donating 160 laptops overall. In addition, the company will this month employ 12 interns from the community who will enjoy a year-long learnership with the company, taking on data science and technology skills.

SmartICT adds self-healing automation for Cisco networks

While data is the currency of the future, it is common cause that too much data can create inefficiencies and serious bottlenecks in performance monitoring.

Local IT and business monitoring service SmartICT has announced an automated monitoring service for Cisco infrastructure as an addition to its offering, which specifically allows incident automation and actions on Cisco network devices.

“Whether customers have 10 or 10 000 Cisco devices, it’s important to quickly see how they are performing,” says AppCentrix COO, Tito Pereira. “By adding Cisco automations to our single view service, SmartICT, we can monitor the health, performance and configuration of all Cisco technologies, whether hosted or on-premises. This adds to our offering of a unified operational view of the entire IT estate with SmartICT, across networks, compute, storage and clouds.”