TECHNOLOGY ENABLEMENT AND OPERATIONS CHANGES ARE KEY

CEOs polled at last week’s Gartner Symposium, where our SmartICT service was on show, stated that technology enablement and operations changes were the top two ways to improve productivity and efficiency. Delegates and analysts alike are calling for a business model that can derive value from both traditional business and technology, and boards are looking to CIOs to provide guidance on achieving this balance.

We couldn’t agree more. We understand that it’s difficult to cut through the digital noise and focus on the outcomes that are most important to your business. Appcentrix “Reveal Business” workshops do just that. We will enable your team to unlock relevant ICT operational intelligence. Our experienced business consultants use proven methodologies and business tools to eliminate constraints and help your team achieve more substantial profits. Through a short, focused and precise consulting engagement, you would be guaranteed to reap rapid benefits in ITOps and DevOps.

At AppCentrix we empower leaders to shape and move their organisation to deliver extraordinary results.

We have installed our services on more than 6,000 sites across 45 datacentres and gather more than a billion metrics a day for analysis and management insight. To learn more about how we do this, visit www.appcentrix.co.za or have one of our skilled consultants contact you by responding to this email.

HOW TO INCREASE IT’S VALUE TO THE BUSINESS

Organisations are often overwhelmed with day-to-day operations, market influences and internal business pressures. As a result, they lose sight of the activities that can have the most impact on bottom line performance. Herein lies the challenge for the CIO to drive key business negotiations. The question is though – what initiatives will increase value, and how will you optimize costs to fund innovation?

Sometimes you just need to cut through the digital noise and focus on the outcomes that are most important to your business. Appcentrix “Reveal Business” workshops do just that. We will enable your team to unlock relevant ICT operational intelligence. Our experienced business consultants use proven methodologies and business tools to eliminate constraints and help your team achieve more substantial profits. Through a short, focused and precise consulting engagement, you would be guaranteed to reap rapid benefits in ITOps and DevOps.

At AppCentrix we empower leaders to shape and move their organisation to deliver extraordinary results.

We have installed our services on more than 6,000 sites across 45 datacentres and gather more than a billion metrics a day for analysis and management insight. To learn more about how we do this, visit www.appcentrix.co.za or have one of our skilled consultants contact you by responding to this email.

Find us at the Gartner Symposium and ITXPo this year and stand a chance of winning one of our 3-day workshops, valued at over R50,000.

ENHANCED REAL-TIME MAPPING

Contextualisation essential to understand risk.

SmartICT has enhanced its real-time mapping to contextualise business services to provide improved outcomes. A managed service from AppCentrix, SmartICT can dynamically discover, map and track infrastructure, application, and business service relationships across static and ephemeral workloads and applications – spanning data centres and clouds.

Instead of being overwhelmed by the data this could create, SmartICT auto-derives relationships for all internal and external IT infrastructure and is able to quickly pinpoint root cause and impact analysis. By doing this, SmartICT customers are able to accurately gauge infrastructure health, availability and performance – in real-time.

It’s not just at a data level. The enhanced contextualisation offered by SmartICT is now able to span across application components and the infrastructure they run on. This provides the IT department and decisionmakers with the health, availability, and risk of critical business services.

AppCentrix was established in 2010 to help customers who had invested in prime technologies and weren’t seeing the anticipated returns. Although they were pouring effort, commitment and vision into implementing premium monitoring and analysis solutions, challenges with tools, technologies and skills prevented them from achieving reasonable return on investment, improved uptime or reduced meantime to repair (MTTR).

For further information on AppCentrix’s SmartICT and how it can help CIOs, please contact marcelle.dejager@appcentrix.co.za

HAVING AN END-TO-END APPROACH FOR FULL VISIBILITY

Are you hearing discussions about ‘end-to-end’ decision making and the role of the CIO? Mature BI users are moving on to predictive analytics and more use of real-time data for high ROI use cases, such as real-time, individually targeted product recommendations and real-time individual performance dashboards, and it’s the top hot tech trend for 2019 according to CIO magazine (www.cio.com)

We’re seeing that where analytics has often not been allowed to be part of the full business picture, organisations are increasingly adopting a more holistic, end-to-end approach, not only because of the combination of operations with analytics, but also with more proactive and seamless approaches to converting user analysis into concrete actions. To enable change, there first needs to be better integration between analytics and traditional business-planning activities.

At AppCentrix we call this Understanding Now. We do this through a single, unified view of the entire ICT estate, and empower leaders to shape and move their organisation to deliver extraordinary results.

We have installed our services on more than 6,000 sites across 45 datacentres and gather more than a billion metrics a day for analysis and management insight. To learn more about how we do this, visit www.appcentrix.co.za or have one of our skilled consultants contact you by responding to this email.

2019 – THE YEAR OF THE CIO?

Is it every year that we hear this, or is 2019 going to be the one? Forrester Research has just released research to say 2019 is the year the executive in charge of the organisation’s IT strategy will take the reins. Not only that, they say 25% will expand their roles and responsibilities, while the rest will be relegated to other organisations. And top-performing firms will be searching for new CIOs next year.

“Arguably the most important outcome of 2019 is that leading CIOs will build a model that translates tech-led innovation into customer value.”

Interestingly, Forrester agrees that this would all require a business strategy that harnesses the value of a wide range of new technologies, and maximises the value and security of today’s environment. At AppCentrix we call this Understanding Now. We do this through a single, unified view of the entire ICT estate, and empower leaders to shape and move their organisation to deliver extraordinary results.

We have installed our services on more than 6,000 sites across 45 datacentres and gather more than a billion metrics a day for analysis and management insight. To learn more about how we do this, visit www.appcentrix.co.za or have one of our skilled consultants contact you by responding to this email.

BIG DATA A BIG GAP

Gartner’s most recent CIO survey confirms that the biggest talent gaps for CIOs are around information — big data, analytics, and information management — followed by business knowledge/acumen.

With SmartICT, we enable our customers to mature their ICT organisations from Data, Information, and Knowledge to to drive new disruptive technologies into their business and increase revenue and profitability.   Smart ICT looks at a customer environment holistically and provides real-time enterprise visibility and analytics that business management can utilise and interpret. The analytics provide insight into key business processes allowing business to optimise resources and improve revenue and customer satisfaction.

 

Read the full survey here 

In this article:

  • If CIOs don’t free up time (through delegation and prioritization) and use it to influence and increase enterprise digital savvy, as well as develop themselves, they will fall under the digital bus.
  • New digital opportunities and threats mean that all enterprises need to understand and exploit platform effects throughout their businesses to remain viable.
  • Significant numbers of CIOs are already their enterprise’s digital leaders or innovation leaders (39% and 34%, respectively).
  • Plus, compared to two years ago, the majority feel that their power and influence are increasing, and more believe they are trusted allies and partners of the CEO.

For further information on AppCentrix’s SmartICT and how it can help CIOs increase their strategic significance to organisations, please contact marcelle.dejager@appcentrix.co.za

SMART ANALYTICS A LEADING TREND

Gartner recently released a report identifying the top 10 strategic technologies that CIOs should consider, with smart analytics emerging as one of the leading trends.

The report is focused on government CIOs but has broad appeal and interest for CIOs across industry, citing Analytics Everywhere as one of the top technology recommendations. According to the report, providing insight that can guide actions to increase organisational efficiency or program effectiveness is a ‘must-have’. The pervasive use of analytics at all stages of business activity and service delivery – analytics everywhere – will shift CIOs from dashboard reporting of lagging indicators to autonomous business processes and business intelligence (BI) capabilities that enable better context-based decisions in real time.

 

See more here

 

For further information on AppCentrix’s SmartICT and how it can help CIOs, please contact marcelle.dejager@appcentrix.co.za

CIOS GET MORE RESOURCES

CIOs that take an active role in developing business strategy and facilitating company growth are paid the best, get more respect and are more likely to have the resources they need to address today’s biggest IT challenges, according to the CIO State of the CIO 2016 survey of 571 executives who are in charge of IT at their companies. 

What’s more, IT executives tend to be optimistic that their roles will eventually become more strategic.  The CIO role is no longer to just to reduce costs and downtime in operations but to drive new revenue.  With SmartICT you can address these challenges by starting with real time analytics and visibility. SmartICT enables CIOs, ICT management and businesses to gain real-time business analytics across their entire estate and mature their ICT organisation.

Read the full survey here

In this article:

  • 46 percent of all CIOs report to the CEO – strategic CIOs are likely to be paid significantly more and are also significantly more likely to have a CEO as their boss.
  • Whether a CIO is transformational, functional or strategic is generally related to the role IT must play to execute the business strategy.
  • Security risks and recent high-profile data breaches, have focused public, investor and regulatory attention on inadequate cybersecurity as a financial and reputational risk and have driven the IT decision maker to become more functional than strategic.
  • Strategic CIOs are most likely to report that business initiatives to introduce digital revenue streams (30%), improve agility (32%), and improve the customer experience (49%) are driving IT investments.
  • The trend toward business leaders making more decisions about IT spending is accelerating faster than CIOs have anticipated, highlighting the need to collaborate more with their LOB counterparts.
  • CIOs who do not have strong partnerships with business leaders may have less influence over how IT is ultimately deployed.

For further information on AppCentrix’s SmartICT and how it can help CIOs increase their strategic significance to organisations, please contact marcelle.dejager@appcentrix.co.za

BUSINESS STRATEGY KEY FOR CIO

A recent Deloitte survey confirms that CIOs now have the opportunity to drive business strategy in a way that has not been possible before. The survey identified their biggest gap as the ability to influence internal stakeholders, manage talent in their teams and provide the company with technology vision and leadership.

With SmartICT, we enable our customers to mature their ICT organisations from Data, Information, and Knowledge to to drive new disruptive technologies into their business and increase revenue and profitability. Smart ICT looks at a customer environment holistically and provides real-time enterprise visibility and analytics that business management can utilise and interpret. The analytics provide insight into key business processes allowing business to optimise resources and improve revenue and customer satisfaction.

 

Read the full survey here

 

In this article:

  • CIOs identify analytics, business intelligenceand digital as the top three technologies that will affect their organisations over the next two years.
  • CIOs need to look out to the horizon, see what technologies are influencing their business and their industry, and spend time investing in those.
  • CIOs spend just 16% of their budgets on exploiting new technology, compared with 57% on operations, even though they regard innovation as more important.
  • Plus, compared to two years ago, the majority feel that their power and influence are increasing, and more believe they are trusted allies and partners of the CEO.

For further information on AppCentrix’s SmartICT and how it can help CIOs increase their strategic significance to organisations, please contact marcelle.dejager@appcentrix.co.za

ALIGNMENT OR INTEGRATION?

A South African panel of CIOs has been in debate as to whether IT strategy should be aligned to business or is it business integration that should be the holy grail? Considering the debate and international trends looking at IT in the context of innovation and increasing competition, it seems there is little integration between the IT department and the business. There is a need for integration if South African organisations are to compete in the global market. Whilst South African CIOs state that they spend most of their time (54%) on aligning business with IT, it is not always effective.

The panel discussion followed the release of the annual Brainstorm CIO survey this month (October 2016). The survey also found that lack of discipline in using IT is hampering IT organisations’ efforts to be more effective. The other top barriers were businesses seeing IT as a cost centre, and changing goalposts when it comes to expectations from IT.

Highlights of the Brainstorm CIO Survey in South Africa can be found here: http://www.itweb.co.za/images/PDF/CIO-Survey_Presentation.pdf

With SmartICT, we enable our customers to mature their ICT organisations from Data, Information, and Knowledge to to drive new disruptive technologies into their business and increase revenue and profitability. SmartICT looks at a customer environment holistically and provides real-time enterprise visibility and analytics that business management can utilise and interpret. The analytics provide insight into key business processes allowing business to optimise resources and improve revenue and customer satisfaction.

For further information on AppCentrix’s SmartICT and how it can help CIOs with alignment or integration, please contact marcelle.dejager@appcentrix.co.za