- ITOPS UNSUNG HEROES IN REMOTE WORK
The remote work environment is here to stay
It goes without saying that remote work is here to stay. We’ve spent a lot of time focusing on security risks in the remote work environment and they are escalating, day by day. BUT so is the need to operate seamlessly, at full capacity, while keeping the health and wellbeing of our teams, families, customers, and communities a top priority.
Spare a thought for your ITOps team, as they are most likely the team behind the scenes in all of this. We’d like to share some insights with you as to what we have seen unfold over the last month, specifically in the area of IT Operations. Here’s what our teams have been busy with:
We’ve also found that upward executive communication and visibility of preparedness is vital. Having instant access to data and visuals of key metrics is invaluable. Apart from our daily drive towards security, it’s critical too that the IT Ops teams can:
Add to this the pressing need to defend extended attack surfaces caused by the extension of the remote work infrastructure, and your ITOps guy is the new superhero!
SmartICT identifies security problems, attacks and abnormal behaviours as they occur. Above all, we analyze over 4,500 metrics per device and >70 protocols. This rich set of data is processed via the ML algorithms to detect anomalies, attacks and threats (both known and unknown) while reducing false positives. The ML algorithms grow over time and you can freeze any new or unknown threats in their tracks.
We believe SmartICT is better prepared now more than ever to continue supporting and serving our customers during these challenging times. Let us know how we can help support your mission. These seemingly small interventions can make a massive impact on the higher demand that is being placed on IT infrastructure, collaboration tools, networks.